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2010 Survey Results: High Ratings for Services
Residents have given high ratings to city services in Savage, based on results of a telephone survey conducted in May.
Earlier this year, the Savage City Council directed staff to hire Minneapolis-based Decision Resources to randomly contact 400 residents and ask their opinions on services provided by the City of Savage. The 130-question survey took approximately 24 minutes to complete, although 5 percent of responders stayed on the phone for over two hours. This was a record for Decision Resources, according to company representative Bill Morris.
Overall, the results of the survey were extremely positive regarding the quality and value of city services, how informed residents feel they are about City services and projects, and the quality of life in the community. Specifically, an average of 86 percent of those asked rated city services as being good or excellent, putting Savage as "one of the strongest rated cities in provision of services in the Metro Area," Morris said. Services rated included police and fire, utilities, snow and ice control, park maintenance, recreational offerings, and building inspections.
Other key findings of the survey:
- 98 percent rate the quality of life in Savage as excellent or good
- 62 percent oppose cutting services in order to lower taxes
- Residents were split on whether they would support a tax increase to maintain existing services
- 78 percent rate the value of city services as excellent or good
- 58 percent oppose switching to an organized garbage collection system in the city
- 96 percent rated the condition and appearance of homes in the city as excellent or good
- 94 percent of those who had contact with City Hall in the past year rated the quality of the service as excellent or good
- 80 percent feel informed about decisions made by the Savage City Council
- 80 percent regularly read the City News newsletter and of those people, 94 percent say its usefulness is good or excellent.
- 83 percent of cable subscribers have tuned into a Savage City Council meeting in the past 6 months.
- 40 percent of residents are aware they could watch Council meetings via the City's website, but only half have done so.
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